Updated, June 22, 2020
Our thoughts go out to those who have been directly affected by this unprecedented health crisis that is being felt around the world today. We especially want to appreciate the healthcare workers, local communities and government entities around the country who are working tirelessly to contain this coronavirus (COVID-19).
In line with recent guidelines issued by the Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO), we recognize that one of the best ways to reduce the spread of this virus is social distancing.
With health and safety concerns in mind, below are details about temporary changes we are making in service delivery to you, our valued members.
Please note that we are implementing the following measures and will keep you informed as the situation evolves.
We are now open. Members can handle insurance, travel and membership business with AAA in person, over the phone or online at AAA.com. We've implemented several new measures to ensure the peace of mind of our members, customers and employees..
To best prevent the spread of COVID-19 and to support the health of our employees and service providers, we are temporarily suspending members riding in our tow trucks and service vehicle. Our teams will work to ensure members have options to reach their destination safely. We appreciate your understanding as we strictly adhere to social distancing guidelines and work to keep our employees, service providers and members safe during this time..
AAA Travel Advisors stand ready to assist travelers in navigating the many options that are evolving daily. Due to heavy demand, we have also launched an online COVID-19 Travel Help Center as an alternate way to request assistance.
While the decision to travel is a personal one, the help of an expert AAA Travel Advisor may make the planning process a little less daunting—especially at this time, when changes can occur daily! We're here with advice and guidance to help you travel more safely and book with confidence.
AAA Travel Advisors can also help you with future cruise or travel credits you may have recently received.
Staying home may not seem like much right now, but it’s everything. And we want to thank you for it. So, every policyholder with auto insurance through AAA in effect on April 30, 2020, received a 20% premium refund for April and May.
Our Online Banking and secure Mobile Banking app allow you to bank virtually anywhere, anytime, and our Banking Services team is ready to provide assistance at 855.999.2265 (Mon-Fri 8 am -7 pm and Sat 9 am-1 pm).
Log into your Online Banking account to:
Our AAA owned-and-operated shops are open for automotive maintenance and repairs. Regular hours are Mon-Fri 7:30 am-6 pm and Sat 8am-4pm.
*Texting service for Roadside assistance not available in Puerto Rico.