Updated, May 19, 2020
Our thoughts go out to those who have been directly affected by this unprecedented health crisis that is being felt around the world today. We especially want to appreciate the healthcare workers, local communities and government entities around the country who are working tirelessly to contain this coronavirus (COVID-19).
In support of recent guidelines issued by the Center for Disease Control (CDC) and the World Health Organization (WHO), we recognize that one of the best ways to reduce the spread of this virus is social distancing.
With health and safety concerns in mind, below are details about temporary changes we are making in service delivery to you, our valued members.
Please note that we are implementing the following measures and will keep you informed as the situation evolves:
We have temporarily closed all AAA branches. However, as always, our associates are ready and available to handle your calls during normal business hours.
To best prevent the spread of COVID-19 and to support the health of our employees and service providers, we are temporarily suspending members riding in our tow trucks and service vehicle (including our Tow To Go service). Our teams will work to ensure members have options to reach their destination safely.
We appreciate your understanding as we work to keep our employees, service providers and members safe during this time.
AAA Travel Advisors stand ready to assist travelers in navigating the many options that are evolving daily. Due to heavy demand, we have also launched the COVID-19 Travel Help Center online as an alternate way to request assistance.
Staying home may not seem like much right now, but it’s everything. And we want to thank you for it. So, every policyholder with auto insurance through AAA in effect through April 30, 2020, will receive a 20% premium refund for April and May, subject to approval from individual state departments of insurance. You don’t need to do anything to get your refund.
Our Online Banking and secure Mobile Banking app allow you to bank virtually anywhere, anytime, and our Banking Services team is ready to provide assistance at 855.999.2265 (8 a.m.-7 p.m. Mon.-Fri., and 9 a.m.-1 p.m. Sat.).
Log into your Online Banking account to:
*Texting service for Roadside assistance not available in Puerto Rico.
Visualization: JHU CSSE. Automation Support: Esri Living Atlas team. Data sources: WHO, CDC, ECDC, NHC and DXY.