We've Been—and Always Will Be—Right Here for You

Your safety is always our top priority. Learn more about the ways we can best serve you today.

Updated, June 22, 2020

Our thoughts go out to those who have been directly affected by this unprecedented health crisis that is being felt around the world today. We especially want to appreciate the healthcare workers, local communities and government entities around the country who are working tirelessly to contain this coronavirus (COVID-19).

In line with recent guidelines issued by the Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO), we recognize that one of the best ways to reduce the spread of this virus is social distancing.

COVID-19 Cases U.S.
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AAA COVID Resources

With health and safety concerns in mind, below are details about temporary changes we are making in service delivery to you, our valued members.

Please note that we are implementing the following measures and will keep you informed as the situation evolves.

On-The-Go AAA Services Via the AAA Mobile App

  • Download the free AAA Mobile App available for iPhone or Android
  • Services available: request roadside assistance, get an insurance quote, find nearby discounts, book future travel, plan a road trip, get a battery replacement quote and much more!

AAA Branches

We are now open. Members can handle insurance, travel and membership business with AAA in person, over the phone or online at AAA.com. We've implemented several new measures to ensure the peace of mind of our members, customers and employees..

  • New safety measures are in place to protect our members and employees. This includes adhering to social distancing guidelines, limiting the number of people assembled in close quarters and wearing a mask when entering our branches.  Visit AAA.com/WelcomeBack for more details.
  • To schedule an appointment with a Travel Advisor or Insurance Agent, visit AAA.com/Branches

Roadside Assistance

To best prevent the spread of COVID-19 and to support the health of our employees and service providers, we are temporarily suspending members riding in our tow trucks and service vehicle. Our teams will work to ensure members have options to reach their destination safely.  We appreciate your understanding as we strictly adhere to social distancing guidelines and work to keep our employees, service providers and members safe during this time..

  • Request service online at AAA.com/Roadside or via the AAA Mobile App
  • Call 800-AAA-HELP
  • Text "HELP" to 800.222.1134
  • For non-towing service requests with Alexa, say "Alexa, open AAA Road Service"; or on Google Assistant, say "Talk to AAA Road Service"

Travel Agency

AAA Travel Advisors stand ready to assist travelers in navigating the many options that are evolving daily. Due to heavy demand, we have also launched an online COVID-19 Travel Help Center as an alternate way to request assistance.

While the decision to travel is a personal one, the help of an expert AAA Travel Advisor may make the planning process a little less daunting—especially at this time, when changes can occur daily! We're here with advice and guidance to help you travel more safely and book with confidence.

AAA Travel Advisors can also help you with future cruise or travel credits you may have recently received.

Insurance Services

Staying home may not seem like much right now, but it’s everything. And we want to thank you for it. So, every policyholder with auto insurance through AAA in effect on April 30, 2020, received a 20% premium refund for April and May.

  • For more information about the 20% premium refund on auto insurance, visit AAA.com/Refund.
  • For information about how to file a claim, get a quote, or make a payment, visit us at AAA.com/Insurance.
  • If you have been financially impacted by COVID-19 and would like to see what payment options are available to you, please call the contact number listed on your Insurance documents.
  • Mileage and journey requirements have been relaxed for AAADrive™ to make it easier to keep your discounts at renewal.
  • Defensive driving discounts will remain on policies even if you have not been able to complete a defensive driving course.

Membership Services

  • To join or renew your current membership, request new cards, or purchase a gift membership, go to AAA.com/Membership
  • If you need to make a change to your membership, login online or call 800.222.1134
  • Visit AAA.com/MyAccount to sign up for eNewsletters
  • Find AAA discounts to save on home delivery from restaurants and online stores.
  • Get information about major attraction and theme park reopenings and policies

Banking Services

Our Online Banking and secure Mobile Banking app allow you to bank virtually anywhere, anytime, and our Banking Services team is ready to provide assistance at 855.999.2265 (Mon-Fri 8 am -7 pm and Sat  9 am-1 pm).

Log into your Online Banking account to:

  • Check your balances, view transactions, locate account and routing numbers, and more
  • Make a payment to your AAA Dollars Mastercard credit card, as well as loans and other bills
  • Transfer funds between accounts, and send and receive money via email or mobile number using Popmoney
  • Update your contact information, set up security and account alerts, and more
  • Find a fee-free ATM nationwide

*Texting service for Roadside assistance not available in Puerto Rico.