A $60 million “thank you” for staying home and staying safe.

Staying home may not seem like much right now, but it’s everything. And for this we want to thank you. So, every policyholder with auto insurance through AAA in effect on April 30, 2020, will receive a 20% refund for April and May subject to approval from individual state departments of insurance. AAA – The Auto Club Group will issue nearly $60 million in premium refunds to its auto insurance customers.


“We recognize that in these unprecedented times, many of our AAA Members and customers are facing financial hardships and uncertainty.”

– Joseph J. Richardson, Jr.,
President and CEO of AAA – The Auto Club Group

1. 20% refund.

Every auto insurance policyholder with auto insurance through AAA in effect on April 30, 2020, will receive a 20% refund for April and May subject to approval from individual state departments of insurance. You don’t need to do anything to get your refund. Thank you for staying safe and saving lives.


2. 100% about Membership.

We’re assisting those on the front lines fighting coronavirus by providing free roadside assistance services to healthcare workers and first responders. Our roadside assistance vehicles are also delivering meals and medical supplies to hospitals and first responders in 13 states – to date we have helped donate and deliver nearly 3,500 meals while contributing over $50,000 in support. We are also partnering with the American Red Cross for a blood and donation drive, mobilizing our employees and 12 million members with the goal of contributing $100,000 during this crisis. We’re all in this together, and we want to do our part, including:

  • Free identity theft monitoring and fraud protection.
  • Up to 85% savings through our GoodRx prescription savings program.
  • Free career assistance including job search, interview preparation, resume writing and more.
  • Members can access roadside assistance and take advantage of member benefits with our AAA Mobile App at AAA.com/Mobile.
  • For more information related to our company’s COVID-19 efforts, visit AAA.com/Coronavirus.

3. For over 100 years.

AAA was founded over 100 years ago for the purpose of lobbying for driver and passenger rights, fair laws and safer vehicles. Since then, we have also pioneered traffic signals and signs, roadside assistance, school safety patrol, driver education and much more.


“AAA’s mission has always been to serve our members and our communities, and I’m heartened to see the vast community support for those who have been so drastically affected during the COVID-19 pandemic.”

– Joseph J. Richardson, Jr.,
President and CEO of AAA – The Auto Club Group

Answers to common questions you may have. (Top FAQs)

 

  • Who will receive the refund? 
    Every AAA policyholder in 12 states­–including Georgia, Iowa, Michigan, Nebraska, North Dakota, Tennessee, Wisconsin, South Carolina, most of Illinois, Minnesota and northern Indiana, and Florida (including Florida Package policy)–with auto insurance in effect on April 30, 2020, will receive a 20% policy refund applied to two months of auto premium, for April and May. If you purchased an auto policy through AAA but it is underwritten by another carrier, you will need to contact that carrier about a refund.

    Refund applies to the premium as of April 30th, 2020. The refund does not apply to statutory assessments.

  • When can I expect to see my refund? 
    Customers can expect to receive their refund by May 31, 2020, pending regulatory approval. We will begin issuing refunds in the coming weeks, after we have received approval from state insurance regulators.

  • How will I get my refund?
    Depending on your policy, the refund will be issued as a premium credit on your policy or in some instances as a check mailed directly to the Primary Named Insured.

  • Does this refund affect my coverage or rates at all?
    No, the refund has no impact to your coverage or future rates. Future rates are based on expected future costs. For that reason this is a one-time refund that will have no impact on future rates.

  • The refund is for two months. Will I get two separate refunds?
    No, you will receive one refund that includes the full amount, which equates to 20% of your April and May premium amount.

  • What if I am an essential worker who drives my car to deliver critical goods?
    We are extending our auto insurance coverage—at no additional cost—for drivers who are using their personal vehicles to deliver food and medicine. Although coverage for food delivery is currently excluded from auto policies, we will provide applicable coverage for claims from Personal Auto insureds involving delivery of food, medicine or other essential goods for losses occurring while emergency orders are in place. This does not apply to drivers who otherwise have coverage or are working for a transportation network company or similar delivery company. In the event of a claim, a AAA claims representative will determine coverage at the time a claim is filed. This change is in effect through June 30, 2020, and we’ll continue to evaluate as this situation progresses.

  • Besides the auto premium refund, what are other ways customers can save on their auto insurance bill?
    Customers can talk with their AAA Insurance agent about other ways to save.

 

Information for our Michigan Insurance customers:

  • Does this refund affect the No-Fault MI Auto Insurance Reform law taking effect July 2, 2020?
    No, the COVID Hardship Relief endorsement from AAA and the new law are exclusive of each other.

  • Will I still need to make changes to my auto insurance Personal Injury Protection Allowable Expenses on July 2, 2020?
    Yes, under the new law you will still need to select your coverages when your policy renews. Please call your AAA Insurance agent to make arrangements accordingly.

 

Who is not eligible:

Insurance policies that are not eligible for returned premium savings include the following:

  • Specialty Vehicles (including Motorcycle)
  • Boat
  • Joint Underwriting Association (Michigan)

 

Additional Resources and Savings for Members:

AAA – The Auto Club Group is also providing a variety of resources and services to help provide relief to our members during this time, including:

  • Our bank is extending support to its customers in the form of loan and credit card payment fee relief, a 90-day no-payments offer on new or refinanced car loans and overdraft fee relief.

  • We are helping our travel customers navigate the many options that are evolving daily and have launched our COVID-19 Travel Help Center at AAA.com/TravelExpert.

  • And of course, our membership offers many money-saving benefits, from Protect My ID to prescription savings and career assistance.
     

We Continue to Support Local Communities

AAA – The Auto Club Group has also been heavily involved in efforts to bring relief to our local communities. We are assisting those on the front lines by providing free roadside assistance services to healthcare workers and first responders.  Additionally, our roadside assistance drivers have been delivering meals and medical supplies to hospitals and first responders throughout our footprint: we have helped donate and deliver nearly 3,500 meals and contributed over $50,000 to support those on the front lines; and we donated Samsung tablets to a Detroit-area hospital to enable isolated patients to connect with loved ones.

Finally, we’re also partnering with the American Red Cross to aid in their relief efforts by holding a weeklong blood and donation drive for our employees, members and customers with the goal of contributing $100,000 and 900 pints of blood during this crisis.

 

Phone Numbers for Additional Information

For additional information, please call:

  • In Michigan, Illinois, Indiana, Minnesota, Iowa, Nebraska, North Dakota or Wisconsin, please call 800-222-6424
  • In Florida, Georgia or Tennessee, please call 800-222-1134

Coverage is subject to all policy terms, conditions, exclusions and limitations. Discounts and savings opportunities subject to eligibility requirements. Subject to underwriting requirements. Insurance underwritten by one of the following companies: Auto Club Insurance Association, MemberSelect Insurance Company, Auto Club Group Insurance Company, Auto Club Property-Casualty Insurance Company, Auto Club South Insurance Company, Auto Club Insurance Company of Florida, or non-affiliated insurance companies. ©2020 The Auto Club Group. All rights reserved.

Refund applies to the premium as of April 30th, 2020. The refund does not apply to statutory assessments.